Frequently Asked Questions
Orders & Shipping
Where do you ship from?
All MOKU pieces are crafted and shipped from Indonesia, where our materials are sourced and our artisans are based.
Do you ship internationally?
Yes, we offer worldwide shipping. Delivery times and costs may vary depending on your location.
How long does delivery take?
As many of our pieces are made to order or produced in small batches, delivery typically takes between 2 to 6 weeks.
Will I have to pay customs fees?
Depending on your country, customs duties or import taxes may apply. These fees are the responsibility of the customer.
Returns & Refunds
Can I return my order?
Yes, you can request a return within 14 days of receiving your item, provided it is unused and in its original condition.
Are all items eligible for return?
Custom-made or personalized pieces are non-refundable, unless they arrive damaged or defective.
How do I request a return?
Simply contact us at connect@houseofmoku.com with your order number and reason for return.
When will I receive my refund?
Refunds are processed within 5–10 business days after we receive and inspect the returned item.
Products & Materials
Where are your products made?
All our pieces are crafted in Indonesia, in collaboration with local artisans and workshops.
Are your materials sustainable?
We prioritize responsibly sourced materials such as teak, rattan, and natural fibers, selected for their durability and environmental impact.
Will my product look exactly like the photos?
Each piece is unique. Variations in texture, color, and grain are part of the beauty of natural materials.
How do I care for my furniture?
We recommend simple, natural maintenance—regular dusting, avoiding excessive humidity, and using appropriate oils or finishes when needed.
General
Why choose MOKU?
At MOKU, we believe that objects should do more than exist — they should create atmosphere, evoke emotion, and stand the test of time.
Each piece is crafted from natural materials, shaped by skilled hands, and designed with intention. We embrace the imperfections, textures, and variations that make every object unique.
Rather than mass production, we favor small batches and thoughtful design, ensuring that what you bring into your space carries meaning, presence, and longevity.
Choosing MOKU means choosing pieces that are not only functional, but deeply connected to nature, craftsmanship, and the art of living.
Can I request custom pieces?
Yes, we offer custom work for selected projects. Please contact us on connect@houseofmoku.com with your requirements.
Do you work with interior designers or professionals?
Absolutely. We collaborate with designers, architects, and hospitality projects.
How can I contact you?
You can reach us at connect@houseofmoku.com or via the contact form on our website.
Frequently Asked Questions
Orders & Shipping
Where do you ship from?
All MOKU pieces are crafted and shipped from Indonesia, where our materials are sourced and our artisans are based.
Do you ship internationally?
Yes, we offer worldwide shipping. Delivery times and costs may vary depending on your location.
How long does delivery take?
As many of our pieces are made to order or produced in small batches, delivery typically takes between 2 to 6 weeks.
Will I have to pay customs fees?
Depending on your country, customs duties or import taxes may apply. These fees are the responsibility of the customer.
Returns & Refunds
Can I return my order?
Yes, you can request a return within 14 days of receiving your item, provided it is unused and in its original condition.
Are all items eligible for return?
Custom-made or personalized pieces are non-refundable, unless they arrive damaged or defective.
How do I request a return?
Absolutely! We never test on animals, and most of our products are 100% vegan. If a product contains ethically sourced beeswax or honey, it will be clearly noted.
We are committed to using only the finest plant-based ingredients and sustainable alternatives to animal-derived components. Our formulations are carefully developed to ensure they align with cruelty-free and vegan principles while maintaining high performance and effectiveness.
When will I receive my refund?
Absolutely! We never test on animals, and most of our products are 100% vegan. If a product contains ethically sourced beeswax or honey, it will be clearly noted.
We are committed to using only the finest plant-based ingredients and sustainable alternatives to animal-derived components. Our formulations are carefully developed to ensure they align with cruelty-free and vegan principles while maintaining high performance and effectiveness.
Products & Materials
Where are your products made?
Yes! Our products are formulated for all skin types, including sensitive skin. We use gentle, non-irritating ingredients that work in harmony with your skin’s natural balance.
Each formula is dermatologically tested and free from harsh chemicals, making it suitable even for those with delicate or reactive skin. Whether you have dry, oily, combination, or sensitive skin, our products are designed to nourish, hydrate, and protect while maintaining a healthy complexion.
Are your materials sustainable?
To ensure longevity and maintain the product’s efficacy, store them in a cool, dry place away from direct sunlight and heat. Avoid dipping fingers directly into jars to prevent contamination, and always keep lids securely closed.
Will my product look exactly like the photos?
Our natural skincare products generally remain effective for 6 to 12 months. To achieve optimal results, always refer to the packaging for exact expiration dates and ensure they are used within the suggested timeframe.
How do I care for my furniture?
Our natural skincare products generally remain effective for 6 to 12 months. To achieve optimal results, always refer to the packaging for exact expiration dates and ensure they are used within the suggested timeframe.
General
Why choose MOKU?
Yes! Our products are formulated for all skin types, including sensitive skin. We use gentle, non-irritating ingredients that work in harmony with your skin’s natural balance.
Each formula is dermatologically tested and free from harsh chemicals, making it suitable even for those with delicate or reactive skin. Whether you have dry, oily, combination, or sensitive skin, our products are designed to nourish, hydrate, and protect while maintaining a healthy complexion.
Can I request custom pieces?
Yes! Our products are formulated for all skin types, including sensitive skin. We use gentle, non-irritating ingredients that work in harmony with your skin’s natural balance.
Each formula is dermatologically tested and free from harsh chemicals, making it suitable even for those with delicate or reactive skin. Whether you have dry, oily, combination, or sensitive skin, our products are designed to nourish, hydrate, and protect while maintaining a healthy complexion.
Do you work with interior designers or professionals?
To ensure longevity and maintain the product’s efficacy, store them in a cool, dry place away from direct sunlight and heat. Avoid dipping fingers directly into jars to prevent contamination, and always keep lids securely closed.
How can I contact you?
Our natural skincare products generally remain effective for 6 to 12 months. To achieve optimal results, always refer to the packaging for exact expiration dates and ensure they are used within the suggested timeframe.
Frequently Asked Questions
Orders & Shipping
Where do you ship from?
All MOKU pieces are crafted and shipped from Indonesia, where our materials are sourced and our artisans are based.
Do you ship internationally?
Yes, we offer worldwide shipping. Delivery times and costs may vary depending on your location.
How long does delivery take?
As many of our pieces are made to order or produced in small batches, delivery typically takes between 2 to 6 weeks.
Will I have to pay customs fees?
Depending on your country, customs duties or import taxes may apply. These fees are the responsibility of the customer.
Returns & Refunds
Can I return my order?
Yes, you can request a return within 14 days of receiving your item, provided it is unused and in its original condition.
Are all items eligible for return?
Custom-made or personalized pieces are non-refundable, unless they arrive damaged or defective.
How do I request a return?
Simply contact us at connect@houseofmoku.com with your order number and reason for return.
When will I receive my refund?
Refunds are processed within 5–10 business days after we receive and inspect the returned item.
Products & Materials
Where are your products made?
All our pieces are crafted in Indonesia, in collaboration with local artisans and workshops.
Are your materials sustainable?
We prioritize responsibly sourced materials such as teak, rattan, and natural fibers, selected for their durability and environmental impact.
Will my product look exactly like the photos?
Each piece is unique. Variations in texture, color, and grain are part of the beauty of natural materials.
How do I care for my furniture?
We recommend simple, natural maintenance—regular dusting, avoiding excessive humidity, and using appropriate oils or finishes when needed.
General
Why choose MOKU?
At MOKU, we believe that objects should do more than exist — they should create atmosphere, evoke emotion, and stand the test of time.
Each piece is crafted from natural materials, shaped by skilled hands, and designed with intention. We embrace the imperfections, textures, and variations that make every object unique.
Rather than mass production, we favor small batches and thoughtful design, ensuring that what you bring into your space carries meaning, presence, and longevity.
Choosing MOKU means choosing pieces that are not only functional, but deeply connected to nature, craftsmanship, and the art of living.
Can I request custom pieces?
Yes, we offer custom work for selected projects. Please contact us on connect@houseofmoku.com with your requirements.
Do you work with interior designers or professionals?
Absolutely. We collaborate with designers, architects, and hospitality projects.
How can I contact you?
You can reach us at connect@houseofmoku.com or via the contact form on our website.
Catalog
Be the first to know about new collections and exclusive offers.
Catalog
Be the first to know about new collections and exclusive offers.
Catalog
Be the first to know about new collections and exclusive offers.