Frequently Asked Questions
Please note: the information on this page applies to product orders. Sourcing commissions are subject to separate terms agreed individually at the time of briefing.
Orders & Shipping
Where do you ship from?
All MOKU pieces are crafted and shipped from Indonesia, where our materials are sourced and our artisans are based.
Do you ship internationally?
Yes, we ship to Europe, the United Kingdom, the United States, and other destinations. For locations not listed, please contact us before placing an order and we will advise on availability and timing. Delivery times and costs may vary depending on your location.
How long does delivery take?
As most of MOKU pieces are made to order or produced in small batches, total delivery time from order placement typically ranges from 12 to 20 weeks, covering both production (6-8 weeks) and international shipping. Europe and the UK are generally 12-18 weeks; the USA 12-20 weeks.
Will I have to pay customs fees?
Depending on your country, customs duties or import taxes may apply. These fees are the responsibility of the customer.
Returns & Refunds
Can I return my order?
All MOKU pieces, whether made to order or from available stock, are prepared and shipped from Indonesia and returns are not standard. If your item arrives damaged or with a manufacturing defect, please contact us at studio@houseofmoku.com and we will review the situation individually.
Are all items eligible for return?
Returns are not standard for any MOKU products. For transport damage or manufacturing defects, please refer to our Warranty & Returns policy or contact us directly at studio@houseofmoku.com. Once production has begun, made-to-order items cannot be returned or exchanged. If production has not yet started, we will do our best to accommodate a cancellation request. Please refer to our Warranty & Returns policy for full details.
How do I request a return?
MOKU does not offer returns as a standard. If you believe your item arrived damaged in transit or has a manufacturing defect, please contact us at studio@houseofmoku.com within 7 days of delivery with your order number and photographs of the issue. We will assess each case individually.
When will I receive my refund?
Where a refund is approved, we will process it as promptly as possible and keep you informed throughout. Timelines may vary depending on the circumstances and your payment method.
Products & Materials
Where are your products made?
All MOKU pieces are crafted in Indonesia, working alongside skilled artisans and specialist workshops across archipelago.
Are your materials sustainable?
We prioritise natural materials such as teak, rattan, stone, linen, and others, selected for their durability and longevity. Most come from established local supply chains in Indonesia.
Will my product look exactly like the photos?
Each piece is unique. No two are identical. Variations in colour, grain, texture, and finish are natural characteristics of handcrafted pieces and part of the beauty of natural materials.
How do I care for my furniture?
Care depends on the material. We have a Care & Maintenance guide covering main materials in our collection, from teak and rattan to stone, leather, and linen.
General
Why choose MOKU?
At MOKU, we believe that objects should do more than exist. They should create atmosphere and evoke emotion.
We make furniture, lighting, and décor from natural materials, produced by hand in Indonesia. Everything is made to last, not to fill a warehouse.
Rather than mass production, we favor small batches and thoughtful design. Each piece carries the variation and character that comes from being made by a person rather than a machine.
Choosing MOKU means choosing pieces that are not only functional, but deeply connected to nature, and craftsmanship.
Can I request custom pieces?
Yes. We work with clients on custom dimensions, materials, and finishes. To discuss a project, contact us at studio@houseofmoku.com with your requirements and we'll take it from there.
Do you work with interior designers or professionals?
Yes. Designers, architects, and hospitality projects are a core part of what we do. We're comfortable working to project timelines, specification documents, and trade requirements. Get in touch at studio@houseofmoku.com to discuss your project.
How can I contact you?
You can reach us at studio@houseofmoku.com. We aim to respond within 2 business days.
Frequently Asked Questions
Please note: the information on this page applies to product orders. Sourcing commissions are subject to separate terms agreed individually at the time of briefing.
Orders & Shipping
Where do you ship from?
All MOKU pieces are crafted and shipped from Indonesia, where our materials are sourced and our artisans are based.
Do you ship internationally?
Yes, we ship to Europe, the United Kingdom, the United States, and other destinations. For locations not listed, please contact us before placing an order and we will advise on availability and timing. Delivery times and costs may vary depending on your location.
How long does delivery take?
As most of MOKU pieces are made to order or produced in small batches, total delivery time from order placement typically ranges from 12 to 20 weeks, covering both production (6-8 weeks) and international shipping. Europe and the UK are generally 12-18 weeks; the USA 12-20 weeks.
Will I have to pay customs fees?
Depending on your country, customs duties or import taxes may apply. These fees are the responsibility of the customer.
Returns & Refunds
Can I return my order?
All MOKU pieces, whether made to order or from available stock, are prepared and shipped from Indonesia and returns are not standard. If your item arrives damaged or with a manufacturing defect, please contact us at studio@houseofmoku.com and we will review the situation individually.
Are all items eligible for return?
Returns are not standard for any MOKU products. For transport damage or manufacturing defects, please refer to our Warranty & Returns policy or contact us directly at studio@houseofmoku.com. Once production has begun, made-to-order items cannot be returned or exchanged. If production has not yet started, we will do our best to accommodate a cancellation request. Please refer to our Warranty & Returns policy for full details.
How do I request a return?
Absolutely! We never test on animals, and most of our products are 100% vegan. If a product contains ethically sourced beeswax or honey, it will be clearly noted.
We are committed to using only the finest plant-based ingredients and sustainable alternatives to animal-derived components. Our formulations are carefully developed to ensure they align with cruelty-free and vegan principles while maintaining high performance and effectiveness.
When will I receive my refund?
Absolutely! We never test on animals, and most of our products are 100% vegan. If a product contains ethically sourced beeswax or honey, it will be clearly noted.
We are committed to using only the finest plant-based ingredients and sustainable alternatives to animal-derived components. Our formulations are carefully developed to ensure they align with cruelty-free and vegan principles while maintaining high performance and effectiveness.
Products & Materials
Where are your products made?
Yes! Our products are formulated for all skin types, including sensitive skin. We use gentle, non-irritating ingredients that work in harmony with your skin’s natural balance.
Each formula is dermatologically tested and free from harsh chemicals, making it suitable even for those with delicate or reactive skin. Whether you have dry, oily, combination, or sensitive skin, our products are designed to nourish, hydrate, and protect while maintaining a healthy complexion.
Are your materials sustainable?
To ensure longevity and maintain the product’s efficacy, store them in a cool, dry place away from direct sunlight and heat. Avoid dipping fingers directly into jars to prevent contamination, and always keep lids securely closed.
Will my product look exactly like the photos?
Our natural skincare products generally remain effective for 6 to 12 months. To achieve optimal results, always refer to the packaging for exact expiration dates and ensure they are used within the suggested timeframe.
How do I care for my furniture?
Our natural skincare products generally remain effective for 6 to 12 months. To achieve optimal results, always refer to the packaging for exact expiration dates and ensure they are used within the suggested timeframe.
General
Why choose MOKU?
Yes! Our products are formulated for all skin types, including sensitive skin. We use gentle, non-irritating ingredients that work in harmony with your skin’s natural balance.
Each formula is dermatologically tested and free from harsh chemicals, making it suitable even for those with delicate or reactive skin. Whether you have dry, oily, combination, or sensitive skin, our products are designed to nourish, hydrate, and protect while maintaining a healthy complexion.
Can I request custom pieces?
Yes! Our products are formulated for all skin types, including sensitive skin. We use gentle, non-irritating ingredients that work in harmony with your skin’s natural balance.
Each formula is dermatologically tested and free from harsh chemicals, making it suitable even for those with delicate or reactive skin. Whether you have dry, oily, combination, or sensitive skin, our products are designed to nourish, hydrate, and protect while maintaining a healthy complexion.
Do you work with interior designers or professionals?
To ensure longevity and maintain the product’s efficacy, store them in a cool, dry place away from direct sunlight and heat. Avoid dipping fingers directly into jars to prevent contamination, and always keep lids securely closed.
How can I contact you?
Our natural skincare products generally remain effective for 6 to 12 months. To achieve optimal results, always refer to the packaging for exact expiration dates and ensure they are used within the suggested timeframe.
Frequently Asked Questions
Please note: the information on this page applies to product orders. Sourcing commissions are subject to separate terms agreed individually at the time of briefing.
Orders & Shipping
Where do you ship from?
All MOKU pieces are crafted and shipped from Indonesia, where our materials are sourced and our artisans are based.
Do you ship internationally?
Yes, we ship to Europe, the United Kingdom, the United States, and other destinations. For locations not listed, please contact us before placing an order and we will advise on availability and timing. Delivery times and costs may vary depending on your location.
How long does delivery take?
As most of MOKU pieces are made to order or produced in small batches, total delivery time from order placement typically ranges from 12 to 20 weeks, covering both production (6-8 weeks) and international shipping. Europe and the UK are generally 12-18 weeks; the USA 12-20 weeks.
Will I have to pay customs fees?
Depending on your country, customs duties or import taxes may apply. These fees are the responsibility of the customer.
Returns & Refunds
Can I return my order?
All MOKU pieces, whether made to order or from available stock, are prepared and shipped from Indonesia and returns are not standard. If your item arrives damaged or with a manufacturing defect, please contact us at studio@houseofmoku.com and we will review the situation individually.
Are all items eligible for return?
Returns are not standard for any MOKU products. For transport damage or manufacturing defects, please refer to our Warranty & Returns policy or contact us directly at studio@houseofmoku.com. Once production has begun, made-to-order items cannot be returned or exchanged. If production has not yet started, we will do our best to accommodate a cancellation request. Please refer to our Warranty & Returns policy for full details.
How do I request a return?
MOKU does not offer returns as a standard. If you believe your item arrived damaged in transit or has a manufacturing defect, please contact us at studio@houseofmoku.com within 7 days of delivery with your order number and photographs of the issue. We will assess each case individually.
When will I receive my refund?
Where a refund is approved, we will process it as promptly as possible and keep you informed throughout. Timelines may vary depending on the circumstances and your payment method.
Products & Materials
Where are your products made?
All MOKU pieces are crafted in Indonesia, working alongside skilled artisans and specialist workshops across archipelago.
Are your materials sustainable?
We prioritise natural materials such as teak, rattan, stone, linen, and others, selected for their durability and longevity. Most come from established local supply chains in Indonesia.
Will my product look exactly like the photos?
Each piece is unique. No two are identical. Variations in colour, grain, texture, and finish are natural characteristics of handcrafted pieces and part of the beauty of natural materials.
How do I care for my furniture?
Care depends on the material. We have a Care & Maintenance guide covering main materials in our collection, from teak and rattan to stone, leather, and linen.
General
Why choose MOKU?
At MOKU, we believe that objects should do more than exist. They should create atmosphere and evoke emotion.
We make furniture, lighting, and décor from natural materials, produced by hand in Indonesia. Everything is made to last, not to fill a warehouse.
Rather than mass production, we favor small batches and thoughtful design. Each piece carries the variation and character that comes from being made by a person rather than a machine.
Choosing MOKU means choosing pieces that are not only functional, but deeply connected to nature, and craftsmanship.
Can I request custom pieces?
Yes. We work with clients on custom dimensions, materials, and finishes. To discuss a project, contact us at studio@houseofmoku.com with your requirements and we'll take it from there.
Do you work with interior designers or professionals?
Yes. Designers, architects, and hospitality projects are a core part of what we do. We're comfortable working to project timelines, specification documents, and trade requirements. Get in touch at studio@houseofmoku.com to discuss your project.
How can I contact you?
You can reach us at studio@houseofmoku.com. We aim to respond within 2 business days.
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