Terms & Conditions
Overview
This website is operated by Mōku. Throughout the site, the terms “Mōku”, “we”, “us”, and “our” refer to Mōku.
Mōku offers this website, including all information, products, services, and content available through the site, subject to your acceptance of the terms, conditions, policies, and notices outlined herein.
By visiting our website, accessing any part of the site, or purchasing a product from us, you agree to be bound by these Terms & Conditions, as well as any additional policies referenced throughout the website, including our Shipping & Delivery, Warranty Policy, Care & Maintenance Guide, and Privacy Policy pages.
If you do not agree to these Terms & Conditions, you should not access or use this website or purchase products through it.
We may update these Terms & Conditions from time to time. The most current version will always be available on this page, and your continued use of the website constitutes acceptance of any updates.
Our Products
Mōku creates furniture, lighting, and home décor using natural materials and handcrafted production methods.
As a result, variations in colour, grain, texture, pattern, dimensions, and finish are part of the character of our products and should be expected.
While we make every effort to present our products as accurately as possible, colours and materials may appear differently depending on photography, lighting conditions, screen settings, and the natural variation of the materials themselves.
For more information about our materials and their characteristics, please refer to our Care & Maintenance Guide and Warranty Policy page.
Product Availability
Most Mōku products are made to order.
While we work closely with our artisan partners to maintain accurate lead times, availability may occasionally change due to material sourcing, production schedules, or circumstances beyond our control.
We reserve the right to discontinue products, materials, finishes, or collections at any time.
Pricing
All prices displayed on the website are shown in the currency indicated at checkout.
Prices may be updated from time to time without prior notice.
Shipping charges, customs duties, import taxes, VAT, tariffs, and other applicable fees may be charged separately depending on the destination country and local regulations.
The customer is responsible for any duties, taxes, or import charges unless otherwise stated.
We reserve the right to correct any pricing errors that may occur unintentionally.
Orders
Once an order has been placed, you will receive an order confirmation by email.
This confirmation does not constitute final acceptance of the order.
We reserve the right to refuse, limit, or cancel orders where necessary, including but not limited to cases involving pricing errors, product availability issues, suspected fraud, or incorrect information provided during checkout.
Should any issue arise, we will contact you as soon as possible to discuss the available options.
Payment
Unless otherwise agreed in writing, payment must be be received in full before production or shipment begins.
For larger custom projects, separate payment schedules may apply and will be agreed upon in writing before production commences.
Orders will not enter production until the agreed payment has been received.
Made-to-Order Products
Many Mōku products are produced specifically for each customer.
Production timelines may vary depending on the materials selected, customization requirements, and workshop capacity at the time of ordering.
Lead times provided on our website are estimates and should not be considered guaranteed delivery dates.
For more information regarding production and delivery timelines, please refer to our Shipping & Delivery page.
Shipping & Delivery
Information regarding production schedules, shipping estimates, customs procedures, and delivery policies can be found on our Shipping & Delivery page.
While we always strive to meet estimated timelines, delays caused by shipping providers, customs authorities, weather conditions, supplier delays, or other circumstances beyond our control may occasionally occur.
Mōku shall not be liable for delays resulting from such circumstances.
Warranty & Returns
Information regarding warranty coverage, returns, cancellations, transport damage, and natural material characteristics can be found on our Warranty Policy page.
By placing an order, you acknowledge that you have reviewed these policies.
Intellectual Property
All content on this website, including but not limited to photographs, product images, text, graphics, logos, branding, designs, and visual assets, remains the property of Mōku unless otherwise stated.
No content may be copied, reproduced, distributed, modified, published, or used for commercial purposes without prior written permission.
Acceptable Use
You may not use this website:
For any unlawful purpose.
To violate applicable laws or regulations.
To interfere with the operation or security of the website.
To upload malicious software or harmful code.
To misuse, copy, or exploit website content without permission.
We reserve the right to restrict or terminate access to the website where misuse is identified.
Third-Party Services & Links
Our website may contain links to third-party websites, platforms, or services.
These websites operate independently from Mōku and we are not responsible for their content, policies, availability, or practices.
Any interaction with third-party services is undertaken at the user's own discretion
Circumstances Beyond Our Control
Occasionally, events beyond our reasonable control may affect production, shipping, delivery, or our ability to fulfil an order.
These events may include:
Natural disasters.
Extreme weather conditions.
Shipping disruptions.
Customs inspections.
Supplier shortages.
Labour disputes.
Government restrictions.
Pandemics.
Transportation interruptions.
Power outages or infrastructure failures.
In such cases, we will
Limitation of Liability
To the fullest extent permitted by applicable law, Mōku's liability shall be limited to the repair, replacement, or refund of the original purchase price of the affected product.
Mōku shall not be liable for indirect, incidental, consequential, or special losses, including but not limited to:
Project delays.
Installation costs.
Contractor expenses.
Accommodation costs.
Loss of revenue.
Loss of profit.
Business interruption.
Third-party claims.
Nothing in these Terms & Conditions excludes rights that cannot be excluded under applicable consumer protection laws.
Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.
Changes To These Terms
TWe may update these Terms & Conditions from time to time to reflect changes in our business, products, services, or legal obligations.
The most current version will always be available on this page.
Continued use of the website following any updates constitutes acceptance of those changes.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the jurisdiction in which Mōku is legally established.
Contact
If you have any questions regarding these Terms & Conditions, please contact us at studio@houseofmoku.com.
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