Effective date: 26.02.2025
Privacy policy
At Mōku, we respect your privacy and are committed to handling your personal information with care and transparency.
This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it. It applies to all personal data collected through our website and in the course of our business activities.
By using our website or placing an order with us, you agree to the practices described in this policy.
Who We Are
Mōku is an Indonesian craft, furniture, and interior brand based in Bali, Indonesia.
What Information We Collect
We may collect the following types of personal information:
Contact information — name, email address, phone number, and company name where applicable.
Delivery and billing information — shipping address, billing address, and related delivery details.
Order information — details of the products you order, your specifications, and purchase history.
Communication records — correspondence between you and our team, including emails and enquiry forms.
Website usage data — pages visited, time spent on site, browser type, device type, and IP address, collected via cookies and analytics tools.
Sourcing brief information — details provided when submitting a sourcing enquiry, including project description, budget, and material preferences.
How We Use Your Information
We use your personal information to:
Process and fulfil your orders.
Communicate with you about your order, enquiry, or sourcing brief.
Arrange shipping and coordinate with logistics partners.
Send order confirmations, invoices, and relevant updates.
Respond to questions and provide customer support.
Improve our website and understand how it is used.
Send occasional updates or editorial content, where you have given consent.
We do not sell, rent, or trade your personal information to third parties.
Legal Basis for Processing (EU/UK)
If you are based in the European Union or United Kingdom, we process your personal data on the following legal grounds:
Contract performance — processing your order and fulfilling our obligations to you.
Legitimate interests — improving our website, communicating about orders, and operating our business effectively.
Consent — where you have opted in to receive editorial or marketing communications from us.
Who We Share Your Information With
We share personal information only where necessary to fulfil your order or operate our business. This may include:
Logistics and freight partners — to arrange shipping and delivery of your order.
Payment processors — to handle payment transactions securely.
Website and technology providers — platforms used to operate our website and communications.
Professional advisors — such as legal or accounting professionals where required.
All third parties we work with are required to handle your information responsibly and in accordance with applicable data protection laws.
International Data Transfers
As Mōku operates from Bali, Indonesia, your personal data may be transferred to and processed in Indonesia and other countries outside the European Economic Area.
Where such transfers occur, we take steps to ensure your data is handled with an appropriate level of protection, consistent with applicable data protection requirements.
How Long We Keep Your Information
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
Order and transaction records are typically retained for a minimum of seven years in accordance with standard business and tax obligations. Where data is no longer required, it is securely deleted or anonymised.
Cookies
Our website uses cookies and similar tracking technologies to understand how visitors use the site and to improve the browsing experience.
These may include:
Essential cookies — required for the website to function correctly
Analytics cookies — used to understand how visitors interact with the site (for example, via tools such as Google Analytics)
Preference cookies — used to remember settings or choices you have made
You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain parts of the website.
Your Rights
Depending on where you are located, you may have the following rights regarding your personal data:
Access — the right to request a copy of the personal data we hold about you.
Rectification — the right to request correction of inaccurate or incomplete data.
Erasure — the right to request deletion of your personal data, subject to legal obligations.
Restriction — the right to request that we limit how we process your data in certain circumstances.
Portability — the right to receive your data in a structured, commonly used format.
Objection — the right to object to processing based on legitimate interests.
Withdrawal of consent — the right to withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at studio@houseofmoku.com. We will respond within 30 days.
If you are located in the EU or UK and believe we have not handled your data correctly, you have the right to lodge a complaint with your local data protection authority.
Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on this page. Continued use of the website following any update constitutes acceptance of the revised policy.
Questions
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at studio@houseofmoku.com
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